Q: What does WYSIWYG mean?A: “What You See Is What You Get.” The exact coral shown in the photo is the one you will receive.
Q: Can I request a specific color or variation?
A: For WYSIWYG items, what’s pictured is what you get. For non-WYSIWYG items, we do our best to match color and size, but natural variation occurs.
Q: Can I combine multiple orders to save on shipping?
A: Yes—contact us before shipping and we’ll consolidate when possible.
Q: How are corals and fish shipped safely?
A: We use insulated boxes, temperature control (heat/cold packs), and overnight delivery to ensure safe arrival.
Q: What days do you ship?
A: Typically Monday–Wednesday to avoid weekend delays.
Q: Do I need to be home for delivery?
A: Yes—someone should be available to receive livestock immediately.
Q: What if my coral or fish arrives dead (DOA)?
A: Contact us within a specified timeframe (e.g., 2 hours) with clear photos, and we will resolve it quickly.
Q: What voids the guarantee?
A: Missed deliveries, improper acclimation, or delays beyond our control.
